DMI CUSTOMER SUPPORT
Know what happens after you order, how to follow your shipment, and when to contact the team.
For in-stock orders, DMI aims to process within 24 hours and ship within 48 hours. Carrier transit time is separate.
Shipping is calculated at checkout based on your order, destination, and selected service.
For destinations outside the USA and Canada, call DMI to discuss special arrangements.
DMI checks the order, billing information, and confirmed shipping address.
Tracking details are sent when the shipping label is printed. The parcel may not have left the warehouse yet.
Follow the carrier’s tracking updates. Contact DMI with your order number if you need help.
Call before ordering if delivery timing is critical. The team can confirm the available options and applicable cutoff for your order.
THE DETAILS
DMI strives, for all in-stock orders, to process the order within 24 hours and ship within 48 hours of receiving the order.
We will not process any credit card order without correct billing information and will not ship to any address without a confirmed shipping address.
DMI’s shipping costs are calculated at the time of purchase and determined by product weight, shipping container dimensions, quantity, shipping address, and shipping option. Heavy and bulky items may require separate shipping and certain large items may include a separate handling fee. Shipping terms are FOB at the shipping point.
DMI sends tracking details at the time the shipping label is printed. It is possible to have a tracking number before it leaves the warehouse.
DMI uses UPS exclusively. UPS provides the following options for shipping:
- Ground
- UPS 3-day Select®
- UPS 2nd Day Air®
- UPS Next Day Air®
- UPS Express Critical®
At this time DMI does not handle shipping outside of the USA and Canada through our website. Please call our customer service, 385-425-4623, and we can make special arrangements.
Express and overnight delivery orders for in-stock items placed prior to 2 PM PST ship same day. Orders received after 2 PM may ship the following business day. Orders after 2 PM PST may ship same day as well but please call 385-425-4623 if this is critical item.
Orders shipped via UPS requires a physical street address for accurate delivery. UPS is unable to deliver to a PO Box unless that PO Box is located within a storefront mailing service office. The same applies to APO, FPO, and DPO addresses.
DMI will ship to Hawaii and Alaska.
Customers may provide their own FedEx or UPS shipping account when placing orders through a Sales Customer Service Rep. Orders shipped on a customer-provided shipping account are subject to a handling fee per order relative to the goods purchased.
DMI cannot be held responsible for delivery delays caused by conditions beyond our control such as severe weather or carrier service interruptions.
REAL PEOPLE. PRACTICAL HELP.
Tell us what you need. The DMI team will help you find the next step.
