DMI CUSTOMER SUPPORT
Start with the DMI team. We’ll provide the authorization and instructions for your return.
Contact DMI within 30 days of delivery to request a return of a new product.
Get a Return Goods Authorization number and form before sending your return.
Special-order items may carry a higher fee, and some items are not returnable. Return shipping is generally at your expense unless DMI made an error.
Have your order number, item details, and reason for the return ready. Call (385) 425-4623 or email shipping@dmitools.com.
DMI provides the RGA number, required form, and the appropriate return address and instructions.
Follow the supplied instructions. DMI will inspect the return and notify you whether the refund is approved.
Inspect your order when it arrives and contact DMI immediately if an item is damaged, defective, or incorrect. Include your order details so we can help.
THE DETAILS
If you wish to return a new product, contact us within 30 days of delivery to request a Return Goods Authorization [RGA] number and obtain a Returned Goods Authorization form by calling 385-425-4623. An RGA form is required to make a return. Instructions will be provided on the appropriate return shipping address.
Our standard restock fee is 15%, this can be more for special order items and some items are not returnable at all. We will refund shipping costs if the return is a result of a DMI error, all other shipping charges will be at your expense. Your satisfaction is very important to us and we will do all we can to work with you to avoid additional fees and delays.
You can always contact us with any return questions at shipping@dmitools.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
REAL PEOPLE. PRACTICAL HELP.
Tell us what you need. The DMI team will help you find the next step.
