If you wish to return a new product, you must request a Return Goods Authorization [RGA] number and obtain a Returned Goods Authorization form by calling 385-449-2700. An RGA form is required to make a return. Instructions will be provided on the appropriate return shipping address.
Our standard restock fee is 15%, this can be more for special order items and some items are not returnable at all. We will refund shipping costs if the return is a result of a DMI error, all other shipping charges will be at your expense. Your satisfaction is very important to us and we will do all we can to work with you to avoid additional fees and delays.
You can always contact us for any return question at kristyo@dmitools.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
